职位名称:Project Specialist Intern
Job Description
Work on the projects related with customer experience, including:
. Involve in requirements analysis, evaluate project impacts on customer experience;
. Do user acceptance testing and give change requests on workflow or web page wording if needed,
. Coordinate training to CSA (Customer Service Associates),
. Involve in project postmortem analysis, evaluate if project goals achieved and how is the impact on customer experience.
. Voice of Customer data analysis and report draft
Basic Qualifications
1. Bachelor degree or above
2. English skill both in written and verbal
3. Effective communicator, who can make things simple, with the ability to explain one thing in multiple ways so that ensure understanding
4. Logical thinking
Preferred Qualifications
Technical Background and Data Analysis ability are pluses.
HOW DO I APPLY?
Qualified applicants should submit email application with resume attachment in English (required) and Chinese (a plus) to lilowang@amazon.com.
For the convenience of identifying your application, pls. draft email subject as follows:
Project Specialist Intern - Name - University - Major - Grade - Available days per week – Duration